Help

Returns & cancellations

Because our products are food for babies and families, we take freshness and safety seriously. Here is what to do if something is not right.

Cancelling an order

You can cancel any time before your order leaves us. Call 970-8128686 with your order number. As you pay on delivery, there is nothing to refund.

Check your parcel when it arrives. Do not accept any pack with a broken seal.
If an item is damaged, past its best-before date or not what you ordered, tell us within 48 hours of delivery, with a photo of the pack.
We will replace the item free of charge, or refund what you paid for it.

For hygiene and safety, we cannot accept returns of opened food packs, unless the product itself was faulty.

Approved refunds are paid by bank transfer or mobile wallet within 7 working days of approval.

Questions? Contact us.